Open Road Outfitters uses multiple methods to ship your orders in the most timely manner.
Ordered items to be drop-shipped directly from a manufacturer are processed within one business day and usually shipped by the manufacturer within one to two business days following. Shipping rates are quoted from UPS but we may also use FedEx or USPS Priority Mail. This is because we do not control the shipping methods that each manufacturer chooses to use.
If An Order is Date Sensitive
Opened products may be returned for partial credit within 30 days, depending on the condition and saleability of the product. You are responsible for return shipping charges.
While we have yet to have a trailer returned because it did not meet a customer's expectations, we do offer a limited return policy. If you find that the trailer you ordered does not suit your requirements in a material regard, you may return the trailer, at your expense, for a refund equal to the current market value of a titled trailer of similar age and condition.
Opened hitches are subject to a 20% restocking fee if re-chroming is required due to scratches incurred during installation.
For all other merchandise: Warranty services are provided by the manufacturer of record for a given product. If a part is defective, please contact the manufacturer for replacement or service.